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  • We must try our best protecting the privacy and security of our customers and site visitors. If you have any questions about how our protection on your Privacy, you may contact us by email to

  • We use any of the below information to identify, prevent and detect fraud, against either you or against us. Detecting and preventing fraud is absolutely essential part of our service and our contract commitment to you.

  • We are required to keep your information to ensure we meet our legal requirements across the globe. If you no longer wish to be a customer you can contact us and request to close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions. 

Use of Your Information
  1. Check your identify when you visit our website or contact us. We may allocate you a unique number when you first shop with us (your customer ID).

  2. Deliver your purchases with your name and contact details.

  3. Send account and service updates, such as updates to our Terms and Conditions and order confirmations.

  4. Send you order updates by text, e-mail or through our app.

  5. Manage your participation in any promotions, offers or discount schemes.

  6. Direct you to the right part of our website.

  7. Send you information about our products and services.

  8. When you link your Social Media or your third-party accounts to us, we will keep a record of your Social Media handle, and the other information that is made available to us according to your Social Media account settings.

Use of Payment Information
  • Your chosen payment method, for example your card details without security code, to take payment and give refunds.

  • Keep a record of any financial transactions with you.

Use of Contact History
  • Record message with customer from email, instant chat, Social Media, or private message. For phone call (if any), we may record or recap via email as well.

  • Provide customer service and support via record.

  • Improve the services and support we provide to you by conversation review and customer feedback.

Purchase History & Saved Items
  • Track items you like and update you when we have new availability and let you share them in your way.

  • Handle returns in accordance with our Terms and Conditions and provide customer service and support.

  • Analyse your purchases, search, or returned items, that helps us to find out what you like.

  • We match your purchases to links from affiliates who might have introduced you to this website or promoted a particular product when you visited their site. We share relevant purchase history with them and so they know when they have made a successful introduction.

Sharing Your Information
  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.

  • Professional service providers, such as marketing agencies, advertising partners and website hosts for improving our business.

  • Affiliates who help us reach out to potential new customers or promote our products on their websites.

  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

  • Social Media sites (for example if you choose to link your accounts to us) and other companies approved by you.

  • Marketplace sellers where you place a Marketplace order.

  • Other third party payment providers, when you choose to use their payment services.

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