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Terms And Conditions

General

These terms of use (the “Terms”) govern your use and access to our services and information.

  1. By using our Platform, you represent that you are an adult and that you are able to legally enter into contractual agreements.

  2. If you are using the Platform on behalf of an entity, by using the Platform you represent that you have the necessary rights and authority to agree to these Terms, including our Privacy Policy and other documents referred to herein on behalf of that entity.

  3. Our platform is operating an online store to display product and/or service catalogue, to sell products/services, to facilitate payments by Customers and communication with Customers via proprietary third party platforms not limited to Whatsapp and Instagram.

  4. Customers can visit, browse, purchase products and services. Customers can register at the Store as member of the Store to have personalised shopping experience or they can shop as guest without registering as member.

  5. As a Customer for personalised shopping experience, you will be required to provide certain information, including but not limited to your username, password, full name of the individual or registered user or the business, a suitable password, an email address and valid phone number (“Account Information”). You agree that all Account Information provided shall be truthful, accurate and up-to-date. You should choose a strong and secure password. You must keep your password secure and confidential.

  6. We have the right to amend, remove or vary our services and/or any part of the Website (including our T&C) at any time. Remember to check this out before you shop, as the latest set will apply.

Customer

  1. You can have a credit or debit card that we accept (see bottom of page for details of current payment providers)

  2. You are authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

  3. You should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there is enough money on the card.

  4. We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).  For offline payment, we have to confirm payment succeed with your provided transaction slip.

  5. You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

  6. All orders are subject to availability and confirmation of the order price. We would contact you if there is an issue with the order.

  7. We may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account or if your order goes against unit limits as detailed on the product display pages of specific products. If this happens to you and you think we’ve made a mistake, please contact us in email with related information.

Product, Price & Delivery

  1. Product may be priced up or described or promoted wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it. If we cannot contact you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will fully refund for you.

  2. Prices include VAT (where applicable).

  3. Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged. Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

  4. You will be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address before checkout.

  5. We will try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your order progress.

  6. Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.

  7. You may check out our FAQ or contact us for more info.

Return & Refund

  1. We accept return subject to the rules here as long as an item is still in its original condition. 

  2. If you return an item requesting a refund within 28 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. 

  3. We do not accept returns for unwanted items after the relevant returns period. If you try to make a return, we may not post it again.

  4. If you have placed an order with one of our pay later solutions, you will be paying for your order in regular instalments or within 14 days of it being placed. If you return an item within 28 days of it being delivered or available for collection, we will give you a full refund.

  5. Depending on the options available in your country, you'll be responsible for the cost of returning any items.  We strongly recommend you get proof of postage.

  6. If an item is returned to us damaged or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). Alternatively, we may choose to reduce your refund to reflect any reduction in the value of an item. All returned items should be sent in their original condition and packaging where possible, including tags (e.g., map should be returned with the original box pack).

  7. If we notice an unusual pattern of returns activity that doesn’t sit right such as seek refund or return after use, then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please feel free to contact us for detail.

​Promo Code

  1. You may receive Promo Codes that can use to reduce the price of specified products, please enter the code at checkout.

  2. Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).

  3. If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.

  4. If a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.

​Apply to Payment Methods

  • Credit/Debit Cards

  • PayPal

  • Offline Payments

Payment Methods
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